Return and Refund Policy

Seravelle Tea Company LLC

At Seravelle Tea Company LLC, the quality, safety, and integrity of our tea products are important to us.

Tea Products Are Final Sale

Tea is a consumable food product. For food-safety, sanitation, and quality-control reasons, all tea products sold by Seravelle Tea Company LLC are final sale and cannot be returned or exchanged once purchased.

We cannot accept returned tea products for resale, regardless of whether the package has been opened. This policy helps ensure that every customer receives products that have remained within our controlled supply and fulfillment process.

Please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Orders

Our final-sale policy does not apply when an order arrives damaged, defective, or materially different from what was ordered.

If you receive a damaged, defective, or incorrect product, please contact Seravelle Tea Company LLC as soon as reasonably possible after delivery.

Please include:

• Your name

• Order number

• A description of the problem

• Photographs of the product and packaging

After reviewing the issue, we may provide an appropriate replacement, refund, or other resolution.

Customers should not return food products unless specifically instructed to do so by Seravelle Tea Company LLC.

Change of Mind

Because our tea products are consumable food items and are sold as final-sale products, we do not accept returns or provide refunds for:

• Change of mind

• Personal taste preferences

• Ordering the incorrect product

• Unwanted products

• Products that are no longer needed

We encourage customers to review product descriptions, ingredients, quantities, and other product information carefully before placing an order.

Lost or Undelivered Orders

If an order does not arrive, please contact us so that we can review the shipment and tracking information and, when appropriate, work with the shipping carrier to resolve the issue.

Our final-sale policy does not eliminate any refund, replacement, or other rights that a customer may have under applicable law.

Refunds

When Seravelle Tea Company LLC approves a refund, the refund will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on the customer's bank, credit card company, or payment provider.

Applicable Consumer Rights

Nothing in this Return and Refund Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection law.

Contact Us

For questions concerning an order, damaged merchandise, or this Return and Refund Policy, please contact:

Seravelle Tea Company LLC
Customer Service Email: Seravelle.tea.company.llc@gmail.com