Shipping Policy

Seravelle Tea Company LLC

Thank you for shopping with Seravelle Tea Company LLC. We are committed to processing and shipping orders accurately and as promptly as reasonably possible.

Order Processing

Orders are processed after payment has been successfully completed and the order has been accepted.

In-stock orders are generally prepared for shipment by the next business day, excluding weekends and recognized holidays.

Standard U.S. shipping is free on orders of $60 or more. Orders under $60 are charged the applicable shipping rate shown at checkout. Express shipping rates are shown separately at checkout.

If we are unable to ship your order within the stated timeframe, we will contact you regarding the delay and provide any options required by applicable law, which may include agreeing to the revised shipping timeframe or canceling the affected order for a refund.

Shipping Destinations

Seravelle Tea Company LLC ships only to destinations that are available for selection during checkout.

If a destination is not available during checkout, we are not currently able to ship an order to that location.

Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before the order is submitted.

Shipping charges may vary depending on the destination, package size, weight, shipping method, and any promotional shipping offer that may apply.

Estimated Delivery Times

Delivery times displayed during checkout or provided by a shipping carrier are estimates unless expressly identified as guaranteed.

Estimated transit time begins after the order has been processed and transferred to the shipping carrier.

Carrier delays can occur because of weather, transportation disruptions, high shipping volume, holidays, or other circumstances outside the direct control of Seravelle Tea Company LLC.

Order Tracking

When tracking information is available, customers will receive tracking information using the contact information provided with their order.

Please allow time for the shipping carrier's tracking system to begin displaying shipment activity after a shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact the customer regarding the available options. Additional shipping charges may apply if the customer requests reshipment, where permitted by applicable law.

Lost, Missing, or Damaged Shipments

If your shipment arrives damaged or you believe your package has been lost in transit, please contact Seravelle Tea Company LLC as soon as reasonably possible.

We may request photographs of the package, shipping label, packaging materials, or damaged merchandise when necessary to investigate a claim.

We will work with the shipping carrier and the customer to investigate the shipment and determine an appropriate resolution in accordance with applicable law, carrier procedures, and our store policies.

Carrier Delivery Issues

After an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

However, if you experience a delivery problem, please contact us so that we can assist with reviewing the tracking information and, when appropriate, working with the carrier.

International Orders

If international shipping is offered to your destination during checkout, additional customs duties, import taxes, brokerage fees, or other government-imposed charges may apply.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient as permitted by applicable law.

Changes to This Shipping Policy

Seravelle Tea Company LLC may update this Shipping Policy periodically to reflect changes in our shipping practices, carrier services, or applicable requirements.

The Shipping Policy in effect at the time an order is placed will apply to that order unless applicable law requires otherwise.

Contact Us

For questions regarding shipping or an existing order, please contact:

Seravelle Tea Company LLC
Customer Service Email: Seravelle.tea.company.llc@gmail.com